+254 729 946030
The City Mall, 1st Floor, Nyali, Msa
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Terms and Conditions
Effective Date: [Insert Date]Welcome to The Smile Centre. These Terms and Conditions govern your use of our website www.thesmilecentre.co.ke and services offered at our clinic, located at City Mall, Nyali – Mombasa, Kenya. By accessing or using our site and services, you agree to be legally bound by the terms stated below. If you do not agree with any part of these terms, kindly discontinue using our services and website.
1. Use of the Website
Our website provides information about dental services, allows for appointment scheduling, and serves as a platform to communicate with our clinic. You agree to use the website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use of the site.
You may not:
Use this site to engage in illegal or fraudulent activities.
Upload, transmit, or distribute viruses or other malicious software.
Attempt to gain unauthorized access to the website’s back-end systems or other user accounts.
2. Medical Disclaimer
All content on this site is provided for informational purposes only and does not constitute medical or dental advice. While we strive to provide accurate and up-to-date content, no information should replace professional dental evaluation or treatment.
For diagnosis, treatment, or personalized advice, please consult directly with a licensed dental professional at The Smile Centre.
3. Appointments and Cancellations
3.1 Booking
Appointments can be scheduled via our website, phone, WhatsApp, or directly at our clinic. Once your appointment request is received, you will receive confirmation from our team.
3.2 Cancellations
If you must cancel or reschedule, we respectfully request at least 24 hours’ notice. Failure to do so may result in cancellation fees or limited access to future bookings.
3.3 Late Arrivals
Patients arriving more than 15 minutes late without prior notice may need to reschedule to avoid impacting other appointments.
4. Fees and Payments
All consultation and treatment fees are communicated transparently at the time of service. Payments can be made via:
Cash
M-Pesa
Debit/Credit Card
Prices may be subject to change based on updated treatment plans, diagnosis, or medical necessity.
5. Confidentiality and Privacy
We take the confidentiality of your personal and medical information seriously. All data collected through the website (e.g., appointment forms, contact submissions) will be handled in accordance with our Privacy Policy.
We commit to:
Never sharing your personal data with third parties without your consent.
Using your information strictly for the purpose of delivering dental services, appointment follow-ups, or sending relevant updates with your permission.
6. Intellectual Property
All website content — including text, graphics, logos, images, and branding — is the property of The Smile Centre and is protected under copyright law. You may not:
Reproduce, republish, or reuse any part of this website’s content without express written permission.
7. External Links
Our website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. We are not responsible for the content or privacy practices of external sites.
8. Modifications to Terms
The Smile Centre reserves the right to revise these Terms & Conditions at any time without prior notice. Your continued use of the site constitutes your acceptance of the modified terms. We encourage users to review this page periodically.
9. Limitation of Liability
To the maximum extent permitted by law, The Smile Centre shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of this website or services provided, including but not limited to errors, omissions, or delays.
10. Governing Law
These Terms & Conditions shall be governed by the laws of Kenya. Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of Kenyan courts.
11. Contact Information
For any questions, feedback, or concerns regarding these Terms and Conditions, please contact us:
📧 Email: info@thesmilecentre.co.ke
📞 Phone: +254 729 946030
📍 Address: 2nd Floor, City Mall, Nyali, Mombasa, Kenya