Privacy Policy

The Smile Centre, City Mall – Nyali, Mombasa Website: https://thesmilecentre.co.ke At The Smile Centre, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our services or visit our website. By using our website or submitting your personal information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a) Personal Identification Information

Full name
Phone number
Email address

b) Health Information

Medical and dental history
Treatment records
Appointment details
Insurance information (if applicable)

c) Technical Data (Website Use)

IP address
Browser type
Device type
Cookies and usage data

2. How We Collect Your Information

We collect information from you through:

Website contact and appointment forms
Email or WhatsApp correspondence
In-person registration at the clinic
Phone calls and SMS
Web browsing activity (cookies)

3. How We Use Your Information

Your information is used solely to support your dental care experience. Specifically, we use it to:

Schedule and manage appointments
Provide accurate diagnosis and treatment
Maintain your medical and dental records
Process payments and insurance claims
Communicate updates, reminders, or promotions (only with your consent)
Improve website functionality and user experience

4. How We Store and Protect Your Information

We implement industry-standard physical, administrative, and technical safeguards to protect your data against unauthorized access, loss, or misuse.

Patient records are stored securely in encrypted databases
Access to data is limited to authorized clinical staff only
Website forms are SSL-encrypted for secure communication

We retain your information for as long as necessary to fulfill our professional and legal obligations, or as required by medical regulations in Kenya.

5. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:

With dental and medical professionals involved in your care
With insurance companies for claims processing (with your consent)
When required by law or legal proceedings
With service providers who support clinic operations (e.g., cloud hosting)

All third parties are contractually obligated to protect your data.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or updates to your information
Withdraw consent to marketing communications at any time
Request deletion of your personal data (unless restricted by law)

To exercise any of these rights, contact us directly at:
📧 info@thesmilecentre.co.ke

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect limited usage data.

Cookies help us:

Understand how users interact with our website
Improve site performance and content delivery

You may choose to disable cookies in your browser settings, although doing so may affect the website’s functionality.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience (e.g., payment gateways or social media). Please note that we are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any personal data.

9. Children’s Privacy

Our services are primarily intended for adults and parents/guardians of minors. We do not knowingly collect personal data from children under 18 without parental or guardian consent.

10. Updates to this Policy

We reserve the right to update or revise this Privacy Policy at any time. Updates will be posted on this page with a new effective date. Continued use of the website after changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@thesmilecentre.co.ke

📞 Phone: +254 729 946030

📍 Address: The Smile Centre, 2nd Floor, City Mall, Nyali – Mombasa, Kenya